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The following Terms and Conditions apply to all bookings made with and provided by Scrambled Legs Ltd by telephone, email, text or any other form of communication.

By agreeing to these terms, you acknowledge and agree to be bound by the conditions of use listed below as published at which may be modified from time to time as required.


Reservation enquiries can be made via the on-line form on our website, by telephone or via email.

To avoid disappointment, we encourage bookings to be made in advance.

Last-minute bookings may be accepted pending the availability of a seat being available, a vehicle and a driver.

Payment Terms

At the time of booking, we will require payment in full.

We are only a small business, so to keep costs down, we accept payment by direct bank deposit only at the moment.

We do not accept payment by credit card or cheque.

Payment made by international money transfers will carry a fee at both ends and you must pay these fees.

All prices are in NZD.

Cancellations and Refunds

We do understand that things can change within the blink of an eye and unforeseen events can cause major issues. If for some reason you need to cancel a pre-booked and paid for shuttle, here is what you will need to know –

All cancellations must be made in writing to [email protected] and are not effective until it has been received and acknowledged by Scrambled Legs.

Cancellations occurring within 7 days of the date of travel, are non-refundable unless directly linked to Covid 19 restrictions, Government directives or DOC track closures.

Cancellations more than 7 days prior to travel will be fully refundable less a $50 administration fee.

Depending on the circumstances of your cancellation, we may be able to offer a full credit on another existing trip so please talk to us.

Operator – circumstances beyond our control

Scrambled Legs Ltd reserves the right to amend or cancel any planned trip should weather events or any other circumstances beyond our control, necessitate. Should this happen, Scrambled Legs Ltd will make every effort to change your booking date and time to the next available date. Scrambled Legs Ltd will not be held accountable for any financial cost, damage or inconvenience caused by change of schedule, vehicle, weather or any other act of God i.e. earthquake, tsunami.

Customer liability and insurances

By booking a shuttle with us, within the parameters of the law, you hereby release, waive, discharge, hold blameless, and indemnify Scrambled Legs Ltd and all persons, entities and contractors connected to Scrambled Legs Ltd from any and all liability for personal injury, property damage, including bikes, tramping equipment and all personal possessions.

Insurances – personal, bikes and baggage

It is strongly recommended that you arrange your own personal, travel, bike and baggage insurance as we do not provide insurance. This is to protect you against any costs which may be incurred due to unforeseen circumstances.

Waiting/Stopping times

Airport pick-ups – We will have an agreed pick-up time with you at the time of your booking. Your driver can wait a maximum of 10 minutes after which they must continue on to the destination if there are more passengers on this trip.

Non-airport pick-ups – Please ensure you are at the agreed pick-up point, usually Nelson i-Site, on time as the driver can only wait for a maximum of 10 minutes after which the driver will have to leave without you and you will be considered a no show. For this reason it is very important to allow sufficient time to get to your scheduled pick-up point.

Outgoing Flights or other scheduled departures

It is essential that you allow adequate time to catch your flight – we can never assume a straight journey through to your return destination.


Our prices include one standard piece of luggage/backpack and free storage of one small 5kg hold-all, clearly labelled with your name and pick-up date, if you are booking a return journey with us.

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